Stop
Before you send money or information, take a minute to think about whether you are about to be scammed. Ask yourself: why does this person want this information?
Fraud Protection & Investigations
Stop. Oppose. Secure.
We want you to be safe online, and that means learning how to protect yourself and others from online fraud. Never fear — the FPI is here.
The method
Three moves, in order.
Imagine you're browsing the internet and a pop-up appears, or an email arrives, or a page asks for personal information. What's your next step? Do you hand over everything they ask for? It's at that moment we want you to Stop, Oppose and Secure.
Oppose
Is this real or fake? If you are unsure, reject it, refuse it and ignore it. And if you feel like you are being pressured to make a decision, it's probably a scam.
Secure
Contact Sagicor Bank immediately if you believe you have been scammed, if you think someone is attempting to scam you, or to report a potential scam.
Know the threats
Learn how to protect yourself from fraud.
Online, mobile and email
Phishing is a method used by con artists to steal information from unsuspecting people. They appear trustworthy and present themselves as individuals able to assist with a service or resolve an issue, to lure you into handing over personal information.
- Check the sender's full email address, not just the display name
- Never follow a link in an unexpected message to sign in
- Sagicor Bank will never ask for your PIN or full password
Credit and debit card fraud
Card fraud occurs when your card's information has been obtained by fraudsters to remove funds from your account through online purchases, transfers or withdrawals.
- Freeze your card in the app the moment it goes missing
- Check your transaction list regularly, not just at month end
- Use the free virtual card for online shopping
Identity fraud
Identity theft occurs when someone's personal information — including banking details and card information — is obtained and used illegally to make unauthorised transactions, damaging the victim's credit and finances.
- Shred documents that carry your account details
- Be wary of over-sharing personal details on social media
- Report suspected identity theft to us immediately
FPI
About the agency
The Fraud Protection and Investigations Agency is made up of Sagicor Bank clients who complete training to become Fraud Protection Agents, and who are always on the lookout for online fraudsters. The internet is a beautiful place where you can chat with friends, watch movies, do business, shop and bank — but it is also full of criminals who impersonate people and companies to steal information from the unsuspecting user.
We put together educational material about online fraud and other cyber security threats so that every client can learn to spot them. Work through the guidance on this page, keep an eye on our Fraud Alerts, and apply Stop, Oppose, Secure whenever something feels off.
Contact Sagicor Bank immediately. Call the Client Experience Centre on (246) 228-7225 or email support@sagicor.bank. If a card is involved, freeze it in the Sagicor Bank Mobile App while you get in touch — that takes effect straight away.
No. Sagicor Bank will never ask you for your full password, your PIN, or a one-time code by phone, email or message. Anyone who does is not us — end the conversation and report it.
Report it
Think something's wrong? Tell us now.
Contact the Client Experience Centre immediately on (246) 228-7225, or email support@sagicor.bank. Acting quickly makes a real difference.